Introduction

  • This Privacy Policy explains what we do with your personal data, whether we are in the process of dealing with an enquiry, processing an order, continuing our ongoing customer relationship with you, receiving a service from you, requesting your feedback, or you are visiting our website www.jacksonph.co.uk
  • It describes how we collect, use and process your personal data, and how, in doing so, we comply with our legal obligations to you. Your privacy is important to us, and we are committed to protecting and safeguarding your data privacy rights.
  • This Privacy Policy applies to the personal data of our Customers, Potential Customers, Suppliers, Sub Contractors and Employees. If you are a Jackson Plumbing & Heating (Contractors) Ltd employee you should refer to your company contract and our Employee Data Protection Policy Document found in the company hand book, which is available on request.
  • It is important to note that any amendments to our Privacy Policy will posted to this page, www.jacksonph.co.uk/privacy-policy  

What kind of personal data do we collect?

  • Customer Data: 

In order to provide the best possible services to our customer’s we need to process certain information. Jackson Plumbing & Heating (Contractors) Ltd only ask for details that will genuinely help us to deliver these products and services, such as your name, job role, and contact details; including but not limited to: Telephone number, email address, first and last name, job title.  Where Jackson Plumbing & Heating (Contractors) Ltd are required by you to process payments for goods and services by way of debit or credit card we will also process these details, but only for this purpose.

  • Supplier Data: 

We collect a minimum amount of data from our suppliers to ensure that we can easily process transactions. Jackson Plumbing & Heating (Contractors) Ltd will collect contact details for the main contact and any associate contacts within the business that assist us in processing any number of transactions.  We also need other information such as your bank details so that we can pay for the services you provide (if this is part of the contractual arrangements between us).

  • Sub-contractor data

We collect and store information required so that we can process contractual obligations between us.  These details include personal and business email addresses, telephone numbers, address details, bank account details, qualifications and insurances.

  • End-user data

Where we are obligated to carry out work for a third party contractor we reserve the right to obtain and process data including site addresses, email addresses and telephone numbers, this enables Jackson Plumbing & Heating (Contractors) Ltd to fulfil our contractual obligation to you and our customer.

How do we collect your personal data?

  • Customer Data

We collect customer data in the following ways:

  1. Directly from you
  2. From third party software detailing ongoing project data
  3. From websites
  4. From your work colleagues
  5. From exhibitions or events attended by Jackson Plumbing & Heating (Contractors) Ltd employees
  • When viewing or interacting with data and information on our websites or on an email from us, we may also collect certain data automatically or through you providing it to us. 
  • Supplier Data

We collect supplier data in the following ways:

  1. Directly from you
  2. From your work colleagues
  3. Your website
  • Sub-contractor Data
  1. Directly from you
  2. From your work colleagues
  3. Your website
  4. End-user Data
  • End-user data

We collect end-user data in the following ways:

  1. Via third party contractors or suppliers who are using the services of Jackson Plumbing & Heating (Contractors) Ltd to fulfil a project
  • Website Users

We will collect data from you when you contact us via the website, by using the contact forms.

How do we use your personal data?

  • Customer Data:

There are two main reasons for using your personal details.  Firstly details will be used to help Jackson Plumbing & Heating (Contractors) Ltd process ongoing request that you have made of us, i.e. raising a quote or processing an order, through to delivery of that order and potentially requesting feedback (in the form of a survey).

  • Supplier Data:

The main reasons for storing and processing your personal data is to ensure that we can complete the contractual arrangements between us and comply with any legal and binding requirements.

  • Sub-contractor

The main reasons for storing and processing your personal data is to ensure that we can complete the contractual arrangements between us and comply with any legal and binding requirements.

  • End-user Data:

The main reason that we process end user data is to ensure that we can contractually deliver on products and services which have been requested via a third party

Who do we share your personal data with?

  • Customer Data: 

We may share your personal data with suppliers or sub contractors but only where it is necessary for them to deliver a contractual obligation such as delivery or installation of our products or service. 

  • Supplier Data:

By way of a referral we may share your personal data with potential customers who would also benefit from your products and services.

  • Sub-contractor:

Where a contractual agreement has been agreed for you to carry out work on behalf of Jackson Plumbing & Heating (Contractors) Ltd at a customer’s site, Jackson Plumbing & Heating (Contractors) Ltd will provide your personal data to the customer, in order for them to complete their internal processes.  Where requested by the customer/end-user Jackson Plumbing & Heating (Contractors) Ltd will also provide photographic id

  • End-user Data:

When entering in to a contractual agreement with Jackson Plumbing & Heating (Contractors) Ltd we will pass on the minimum amount of your personal data as deemed appropriate for a supplier or subcontractor of Jackson Plumbing & Heating (Contractors) Ltd to carry out their contractual obligation to us.

  • Website User:

No details obtained from our website will be processed outside of Jackson Plumbing & Heating (Contractors) Ltd.  Any data used to process and target specific information to you will be done so using a Jackson Plumbing & Heating (Contractors) Ltd managed system 

How do we safeguard your personal data?

  • We care about protecting your information. That’s why we put in place appropriate measures that are designed to prevent unauthorised access to, and misuse of, your personal data.

Those processes include but are not limited to; encrypted server access, Laptop devices are encrypted, all antivirus and gateway security settings are up to date and monitored.

How long do we keep your personal data for?

  • Data stored and processed in our CRM system

If we have not had meaningful contact with you for a period of five years, we will remove your personal data from our systems unless we believe another processing requirement, such as legal or contractual regulation requires us to retain it.

  • Printed and digital archived project information

Due to the nature of our business we deem it appropriate to store project information for up to 12 years, this allows us the ability to recall previous project information should you the customer require it.

How can you access, amend or take back the personal data that you have given to us?

  • If we are holding or using your personal information, you may change your mind at any time by writing to; Admin Department, Jackson Plumbing & Heating (Contractors) Ltd,  2nd Floor, Unit 9 English Business Park, English Close, Hove, East Sussex, BN3 7ET or emailing us at; admin@Jacksonph.co.uk We will process the restriction of use in our marketing communications or removal of your personal information within 1 month, sometimes sooner. Please note that we may keep a record of your communications to help us resolve any issues which may arise in the future.
  • Right to object

If we are using your data because we deem it necessary for our legitimate interests to do so, and you do not agree, you have the right to object. We will respond to your request within 30 days (although we may be allowed to extend this period in certain cases). Generally, we will only disagree with you if certain limited conditions apply.

  • Right to erasure 

In certain situations you have the right to request us to “erase” your personal data. We will respond to your request within a maximum of 30 days and will only disagree with you if certain limited conditions apply. If we do agree to your request, we will remove your data. We will assume that you would prefer us to keep a note of your name on our system as a person who would prefer not to be contacted by Jackson Plumbing & Heating (Contractors) Ltd as this will ensure that we can minimise the future risk of your data being resubmitted and used in the future.  If you would prefer that this is not the case please let us know.

  • Right to lodge a complaint

You have the right to lodge a complaint with details to our Admin Department; Jackson Plumbing & Heating (Contractors) Ltd,  2nd Floor, Unit 9, English Business Park, English Close, Hove, East Sussex, BN3 7ET or emailing us at; admin@Jacksonph.co.uk

  • If you want to check or change what types of cookies you accept or opt out from cookies being used in the ways mentioned above, this can usually be altered within your browser settings.

OUR LEGAL BASES FOR PROCESSING YOUR DATA

LEGITIMATE INTERESTS

  • Article 6(1)(f) of the GDPR states that we can process your data where it “is necessary for the purposes of the legitimate interests pursued by [us] or by a third party, except where such interests are overridden by the interests or fundamental rights or freedoms of [you] which require protection of personal data.” 
  • Customer data:
  • We think it reasonable that if you have communicated with us in the past or we have had meaningful contact with you within the past 5 years that there is legitimate interest that you will continue to benefit from our range of services, and thus we will keep you updated via forms of direct marketing.
  • We want to provide potential customers with the opportunity to hear about our products and services and request additional information.  We therefore deem it that if you operate in a sector that regularly benefits from our products and services and your information has been made available in the public domain that we can contact you to advise you of our products and services.  We will have an upfront and honest approach to this and provide you with the opportunity to opt out of any further communications from us.
  • Where we subscribe to third party services who collate and enter data relating to ongoing projects in our industry, we will deem it that you are in a position where you wish to be contacted regarding suitable products and services.  We will therefore process your data for the purposes of direct marketing in order to establish if you have a requirement.
  • Where you have made contact with us we will process your request in line with our business processes and in order to provide you with the requested services.  This will include processes such as arranging and attending your site and processing information that will enable us to design, manufacture and install your solution. Information obtained will be stored on our systems now and in the future to further enable us to process your requests and to keep you updated on our services. 
  • Personal details may be used for administrative purposes including invoicing and project management 
  • Supplier data: 
  • We store and process the personal data of individuals within your organisation in order to facilitate the receipt of services from you as one of our suppliers. We also hold your financial details, so that we can pay you for your services. We deem all such activities to be necessary within legitimate interests.  

CONTRACTUAL

  • Article 6(1)(b) gives us lawful basis for processing personal data where; “processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract”
  • In this context, a contract does not have to be a formal signed document, or even written down, as long as there is an agreement which meets the requirements of contract law. Broadly speaking, this means that the terms have been offered and accepted, you both intend them to be legally binding, and there is an element of exchange (usually an exchange of goods or services for money, but this can be anything of value)
  • Customer data.
  • Where we and you have entered in a contractual agreement to deliver our services we will process the appropriate and required information in order to do so.  i.e. address details of the company and installation site. In order to provide a smooth and seamless service we will also deem it reasonable to process such information as appropriate to send updates on the progress of your contract with us.  
  • End user
  • Where Jackson Plumbing & Heating (Contractors) Ltd has been requested to act as a sub-contractor to supply products and services to you as an end-user, we deem it appropriate to process any personal details provided to us in order to fulfil our contractual obligation to your supplier. We will also collect; directly from you, additional personal data in order to fulfil our processes and ensure a seamless service.  We may also store and process personal data in order to provide additional services such as collections, deliveries and maintenance. Finally data may be used on job completion to request feedback in the form of a survey, this enables Jackson Plumbing & Heating (Contractors) Ltd to confirm satisfaction or dissatisfaction with the work we have carried out, and action accordingly.

GLOSSARY

  • Customer(s) – includes companies that have previously been supplied with products or services from Jackson Plumbing & Heating (Contractors) Ltd. Companies are also referred to as customers if they have previously made contact with Jackson Plumbing & Heating (Contractors) Ltd to enquire about our services. Customers in the context of this privacy policy also refer to the companies that Jackson Plumbing & Heating (Contractors) Ltd deem appropriate to direct market with information about our products and services but may not have had previous communication.
  • Suppliers – refers to partnerships and companies (including sole traders), independent contractors and freelance workers, who provide services to Jackson Plumbing & Heating (Contractors) Ltd.
  • End-user data – refers to the personal data of individuals within a business where Jackson Plumbing & Heating (Contractors) Ltd have been requested to carry out contractual services, as requested by the end-user via a third party supplier.
  • Sub-contractors – refers to independent ltd companies or sole traders who are contracted by Jackson Plumbing & Heating (Contractors) Ltd to carry out services on behalf of end-users.      
  • General Data Protection Regulation (GDPR) – a European Union statutory instrument which aims to harmonise European data protection laws. It has an effective date of 25 May 2018, and any references to it should be construed accordingly to include any national legislation implementing it.  
  • Website Users – any individual who accesses the Jackson Plumbing & Heating (Contractors) Ltd website.
  • Other terms – We refers to Jackson Plumbing & Heating (Contractors) Ltd the controller and processor of personal data; You refers to the customer, supplier, end-user, employee and individual who is protected by the rights and freedoms of GDPR and data protection.